Refund policy
Return & Refund Policy
Effective Date: June 18, 2026
At The Secret Toy Society, we specialize in vintage toys, designer toys, art toys, rare collectibles, and limited-edition releases. Many of the items we offer are one-of-a-kind, discontinued, decades old, handmade, or produced in very limited quantities. Because of the collectible nature of these products, we encourage all customers to carefully review product descriptions and photographs before completing their purchase.
All Saless Are Final
Unless otherwise required by applicable law, all sales are final.
We do not accept returns, exchanges, or refunds for:
- Vintage toys and collectibles
- Designer toys
- Art toys
- Handmade products
- Custom-painted items
- Limited edition releases
- One-of-a-kind items
- Pre-orders or pre-sale products
- Made-to-order products
- Blind boxes or mystery items
- Opened sealed collectibles
- Sale or clearance merchandise
- Items purchased through live sales or special promotional events
Vintage & Collectible Condition
Many items sold by The Secret Toy Society are vintage collectibles that may naturally exhibit signs of age or previous storage.
Examples include:
- Shelf wear
- Minor paint imperfections
- Factory production variations
- Yellowing due to age
- Minor scratches
- Packaging wear
- Soft corners
- Price stickers or sticker residue
- Surface scuffs
These characteristics are considered part of the collectible’s history and are not considered manufacturing defects.
We carefully inspect, photograph, and describe every item to the best of our ability. Product photos form part of the item’s description.
Shipping Damage
If your order arrives damaged during transit, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the shipping box
- Photos of all packaging materials
- Photos of the damaged item
Do not discard the packaging until your claim has been reviewed.
We will evaluate each claim individually and, when appropriate, offer a replacement, repair, store credit, or refund.
Incorrect Items
If we accidentally ship the wrong item, please contact us within 7 days of delivery.
We will correct the error at no additional cost to you.
Order Cancellations
Orders may only be canceled before shipping or before production begins.
Once an order has been processed, packed, shipped, or production has started, it cannot be canceled.
Pre-orders and custom items cannot be canceled after purchase unless required by applicable law.
Refused Deliveries
Orders refused by the customer or returned due to an incorrect shipping address may be subject to additional shipping charges before reshipment.
Original shipping charges are non-refundable.
Lost or Stolen Packages
Once your package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.
If tracking shows “Delivered” but you cannot locate your package, please contact the carrier directly before contacting us.
We are not responsible for packages marked as delivered by the shipping carrier.
International Orders
International customers are responsible for all customs duties, VAT, taxes, brokerage fees, and import charges imposed by their country.
Shipping delays caused by customs inspections or international carriers are outside of our control.
European Union Customers
If your purchase is subject to mandatory consumer protection laws in your country, those rights will apply.
Where permitted by law, certain products—including personalized items, custom-made products, and qualifying limited-production pre-orders—may be exempt from statutory withdrawal rights.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
Questions
If you have any questions before placing an order, please contact us.
Email: thesecrettoysociety@gmail.com
We are always happy to answer questions before you purchase.